Payment and Shipping

PAYMENT

We accept payments via Stripe (checkout by Visa/Mastercard/American express).

 

SHIPPING

Shipping Method

Region Shipping Time
Free Worldwide Shipping United States 12-20 days
Singapore 14-24 days
All Other Countries
2-5 weeks

 

• Please ensure that all shipping information entered at checkout is accurate. We will not be held responsible for delays due to wrong shipping information entered.
• All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only. 
• We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us. 
• Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
• It can take a few days following order shipment before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
• Total Delivery Time = Processing Time + Shipping Time

What is item processing time?

After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 3 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 3-6 business days to process.

Tracking Packages

After we dispatch your goods, we will email you a tracking number for the courier company (this will be based on your email preferences). Depending on the chosen courier, there may sometimes be a delay of one working day between dispatching your order from the warehouse and obtaining the shipping tracking number. If you have not received a tracking number from us, it probably means that we have not sent out your order yet. Please be patient. Most orders take 1-3 days to complete the verification, packing and dispatch process. If you require additional information on the location of your order, you may do so here.

I've made multiple purchases, will it be sent out together?

- No, they will be sent out in different parcels